Lost Packages

If you have received a delivery confirmation from the delivery carrier but have not physically received the package, please contact the delivery carrier to process a missing/lost claim for a full refund of your order and shipping fees from the delivery carrier. Once the item is shipped, we are unable to control how or when the package is delivered. Unfortunately, the parcel may be lost, delivered to the wrong address, or stolen. Please use your tracking number and proof of purchase to file a claim with the delivery carrier used to ship your order (FedEx, USPS, DHL, UPS)